Intelligent Task Routing
Norra reads the signals its live map already produces and gets them in front of the person who can act. An idle rental to return, an owned unit to redeploy instead of renting, equipment nearing an exit, or a plain-language request for a specific item all become a clear next step rather than another thing to notice.
What you get
- Flags idle or misplaced owned equipment before a rental is ordered
- Alerts staff when equipment nears a monitored exit
- Plain-language text-to-find from any phone
- No new workflow and no scanning for staff
- Runs on the signals the live map already produces
Intelligent task routing is the layer that keeps Norra's data from being just a map you have to remember to check. The live map, exit detection, and rental data all produce signals; routing gets those signals to the person who can act on them, as a clear next step rather than one more thing to watch.
The problem it solves
Most equipment waste is not a data problem, it is an attention problem. The owned wheelchair was available; nobody knew, so a rental got ordered. The rental stopped being used weeks ago; nobody audited the invoice, so it kept billing daily. A concentrator drifted toward an exit; nobody was watching that door. In a busy building, the information often exists but never reaches the person who could have acted on it in time. That gap is where duplicate rentals, lost equipment, and wasted staff hours come from.
How it works
Norra reads the signals its live map already generates and turns each one into an action. When an owned item sits idle or shows up misplaced, Norra flags it before a new rental is ordered, so staff redeploy what the building owns instead of paying to rent a duplicate. When tagged equipment nears a monitored exit, Norra alerts staff so the item is caught before it is lost. And when someone needs a specific item now, they text Norra a plain-language question from any phone and get the room back, instead of walking three floors to look.
None of this asks staff to scan or learn a new workflow. The signals come from the same smart tags and plug-in gateways that keep the live map current, so Norra does the noticing and hands over the next step.
Who it is for
Task routing is for the people who carry equipment decisions: charge nurses and CNAs who need an item now, the person approving rentals who wants to know an owned unit was available first, and administrators trying to stop the same dollars leaking every month. For how this eliminates duplicate rentals in practice, see software that tracks nursing home equipment and flags idle rentals and the full set of levers to cut equipment spending.
Frequently asked questions
What does Norra route?+
The actions its equipment data implies: an owned item sitting idle or misplaced that could be used before a new rental is ordered, a piece of equipment approaching a monitored exit, and plain-language requests to find a specific item. Norra surfaces the signal so staff act on it instead of missing it in the noise of a shift.
How does rental elimination work as a routed action?+
Norra flags rented equipment you are still paying for after it stopped being used, and rentals that duplicate items you already own. Surfacing that idle owned unit before someone orders another rental is the routed action that stops duplicate spend.
Can staff ask Norra for something directly?+
Yes. Staff can text Norra a plain-language question from any phone, like where the nearest oxygen concentrator is, and get the room back. That turns a floor-wide search into a direct answer for whoever needs the equipment right now.
Does this require staff to learn a new workflow?+
No. The signals come from the same tags and gateways that run the live map, with no scanning. Norra does the noticing so staff do not have to walk the floor to find out an owned unit was available or a rental was still billing.
See Norra on your own floor plan
A 20-minute walkthrough with a founder. We will show you live room-level tracking and what your facility could stop spending.
Book a demo