Last updated: September 30, 2025
We are Verve Technologies Inc., doing business as Norra ("Company," "we," "us," "our"), a company registered in California, United States. You can contact us by email at team@norra.io.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Verve Technologies Inc., concerning your access to and use of the Services. By accessing the Services, you agree to be bound by all of these Legal Terms. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES AND DISCONTINUE USE IMMEDIATELY.
These Legal Terms may be updated as needed, and you agree to stay informed about updates through our "Last updated" section. Your continued use of the Services indicates acceptance of changes.
The Services are intended for users who are at least 18 years old. Persons under 18 are not allowed to use or register for the Services.
Norra provides an AI-powered operations platform specifically designed for skilled nursing facilities (SNFs). Our Services include equipment management, operational automation, compliance tracking, and intelligent workflow management.
The information provided when using the Services is not intended for distribution or use in any jurisdiction or country where such use would violate law or regulation. Those accessing the Services do so at their own risk and must comply with local laws.
Medical Disclaimer: The Services are designed to assist with operational management and are not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with any questions regarding medical conditions or patient care.
Our Intellectual Property: We own or license the Services' intellectual property, including source code, software, designs, text, and graphics (collectively "Content") and trademarks (collectively "Marks"). Content and Marks are protected by intellectual property laws.
You have a non-exclusive, non-transferable, revocable license to:
You must honor the "Prohibited Activities" section below. No Content or Marks may be used for commercial purposes without our express permission. For permission to post or reproduce content, please contact team@norra.io.
By using the Services, you represent and warrant:
You may need to register to use the Services. Keep your password confidential, as you are responsible for your account. Inappropriate usernames can be removed. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security.
Accepted payment forms include Visa, Mastercard, American Express, Discover, Wire, and ACH. You must provide current, accurate payment information. Charges will include applicable taxes. Payments are in US dollars. Prices may change, and errors can be corrected even after payment.
You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase.
Billing and Renewal: Subscriptions auto-renew unless canceled. You are billed on a recurring basis according to your subscription plan. Cancel subscriptions via contact with us. Your cancellation takes effect at the end of the current billing period.
Cancellation: You can cancel your subscription at any time by contacting us at team@norra.io. For questions about billing or subscriptions, email team@norra.io.
Software may be provided with our Services, under a separate EULA or with a limited license. "AS IS" software carries no warranty. You accept all related risks. Any use of our software shall be governed by these Legal Terms and applicable license agreements.
You may not use the Services for unauthorized purposes, including:
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services.
Contributions must not:
By posting Contributions, you grant us a license to use, reproduce, and distribute them. You retain ownership but grant us and other users of the Services an unlimited right to use your Contributions. You waive all moral rights in your Contributions and warrant that moral rights have not otherwise been asserted.
Use License: If you access the Services via our mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with these Legal Terms.
The license shall not allow you to:
The Services may link to other content not monitored for accuracy. Access Third-Party Websites at your own risk. We are not responsible for third-party content or services. Purchases made through these portals are non-endorsed and at your discretion.
Twilio Services: We use Twilio Inc. as our third-party provider for SMS messaging and phone communications. By providing your phone number to us, you acknowledge and agree that:
Consent to Communications: By using our Services and providing your phone number, you expressly consent to receiving communications from us through Twilio's platform. This consent is not a condition of purchasing any goods or services.
We reserve the right but not the obligation to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Services or otherwise disable all files and content that are excessive in size or burdensome to our systems; and (5) manage the Services to protect our rights and property and facilitate proper functioning.
We care about data privacy and security. Please review our Privacy Policy at https://norra.io/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
These Legal Terms remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. We may take appropriate legal action, including pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
These Legal Terms are governed by and interpreted following the laws of California, United States, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded.
Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms, you and we agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration.
Binding Arbitration: If we cannot resolve the dispute through informal negotiations, the dispute will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA").
There may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE LEGAL TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTHS PRIOR TO ANY CAUSE OF ACTION ARISING.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Verve Technologies Inc.
San Francisco, CA
United States
Email: team@norra.io